Shipping Policy

Welcome to ERGO SPACE website.

The terms “We” / “Us” / “Our”/ ”Company” individually and collectively refer to ERGO SPACE (Tirupati Work Space Solutions Private Limited) and the terms “Visitor” / ”User” / “You” / “Your” / “Yourself” refer to the users. This page states the SHIPPING POLICY under which you (Visitor) is obliged, to have certain information related to our shipping and follow certain necessary steps at the time of Product(s) delivery. Please read this page carefully.

 

SHIPPING WITHIN INDIA

Online orders are shipped within 3 to 4 business days and will be delivered within 7 business days from the date of shipping via our Preferred Courier Partners (FedEx, GATI, Delhivery).

Enjoy free shipping within India when you pay online via debit card, credit card, net banking or any digital medium as per below mentioned terms,

  • Freight Charges are Nil for a customer belonging to Standard Operating Pin codes only. Our Shipping Partners are FedEx, Gati and Delhivery.
  • Standard Operating Zones: Zone 1 (Delhi NCR), Zone 2 (North Zone, Mumbai, Ahmedabad), Zone 3 (West Zone, Bangalore), Zone 4 (South & East Zone)
  • Any Pin code which doesn’t fall within Standard Operating Pin codes of above Zones with any of our Shipping Partner(s), will attract OSD (Out Station Delivery) charges in between INR 1200 to INR 1600 extra per Delivery on actual case to case basis.
  • All deliveries pertaining to North East and J & K states are not covered under Standard Delivery arrangements. It will attract additional cost of freight and confirmation on Delivery shall be made on case to case basis.

 

INTERNATIONAL SHIPPING

Currently, Not Available.

 

ORDER COMMUNICATION

You will receive order related information in two stages.
1)  An order confirmation email once you place the order.
2)  Our delivery company will contact you on the day of delivery to keep you informed on when your package will be delivered.

Please ensure someone is there at the given address to receive your order. Delivery will be attempted two times before the shipment is returned to our warehouse, unless it is refused at your end on the first attempt itself. In this case the product will be returned to our warehouse immediately and a second attempt will not be made. If you still wish to reorder the same product again, the order will be process on a prepaid basis. We appreciate your cooperation in this matter.

Please note that we will be unable to schedule shipping for orders with an incomplete address and valid contact number.

 

DELIVERY INSTRUCTIONS:

1) Match the Docket No. on Box Packaging with the one provided by our Team, at the time of receiving the shipment by Courier boy.

2) Check the Invoice properly at the time of receiving the shipment.

3) Kindly check for any damage(s) on the packaging of product(s) from each corners & surfaces, and in case of any damage(s), Kindly write this remark to the courier boy’s Slip before giving receiving to him.

4) Make video of unboxing of your Order packaging and share it with us in case of any damage(s) found after unboxing, on contact@ergospace.in along with Invoice of your Order.

5) For Installation Guidance, visit our YouTube Channel ERGO SPACE or, you can reach out to us on contact@ergospace.in

6) In case of any missing part(s), Kindly report to us on contact@ergospace.in with supporting picture(s) and video(s), whichever possible, within a span of 24 hours after receiving shipment.

7) In case of any Damaged Product(s), Kindly report to us on contact@ergospace.in with supporting picture(s) and video(s), whichever possible, within a span of 24 hours after receiving shipment.

8) Do not Discard the Box Packaging till the Warranty period expires.

9) Do not try to do installation of product(s) forcefully without our Expert’s Consultation.

For any further assistance, please write to us at contact@ergospace.in

We wish you HAPPY WORKING, HEALTHY LIFE. 

 

GRIEVANCE REDRESSAL

Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to VIVEK GUPTA (“Grievance Officer”).

Contact Details:

MR. VIVEK GUPTA (Grievance Officer)

TIRUPATI WORK SPACE SOLUTIONS PRIVATE LIMITED

S-27/17, DLF PHASE 3, GURUGRAM, HARYANA 122002

E-mail ID: vivek@ergospace.in

(www.ergospace.in/ www.shop.ergospace.in/ www.workfromhomekits.in)

 

Disclaimer:

Any Grievance(s) related to product damage(s) received after 24 hours of accepting shipment/deliveries or in case of failure of above-mentioned delivery instructions, won’t be entertained and cannot be covered under Transit Damage(s) claim or replacement.

Due to Covid restriction(s) across the nation, shipping & delivery timelines may get affected. As per our Terms of Service, it is counted under “Force Majeure” which is applicable in such circumstances.